We are a premium Customer Engagement Centre servicing and Growing business through
high volume customer acquisition and OmniChannel customer engagement.
We are a premium on-shore (Australia) Customer Engagement Centre (CEC) servicing and growing businesses via; high volume customer acquisition, OmniChannel customer engagement and digital marketing services.
Having emerged in the Financial Services market, we have developed a unique ability to represent our partners and their products or services through natural yet effective interactions, even in highly regulated environments.
Whilst we specialize in growing and servicing our client’s customer base, they can focus on their core business.
ASTIA provides its partners with a premium Outbound and Inbound customer engagement channel. It’s the backbone of our success having gathered over 40 years combined experience in the senior leadership team alone. Having managed acquisition campaigns across some of Australia’s biggest financial services brands, with budgets exceeding $40million per year, you can trust that no matter how big or small your needs, you have come to the customer engagement experts.
Inbound & Outbound Call Centre Services
Marketing is a crucial factor for the brand awareness and overall growth of any business. And never has inbound & outbound tele marketing and service channel been as important as it is now.
OmniChannel Customer Engagement
Gone are the days where your main customer interaction happened in person or over the phone, now it’s all about OmniChannel customer service and engagement, spanning social media, webchat, email and phone. If your finger isn’t on the pulse across these communication streams, it could be detrimental to your business. At ASTIA we can manage sales and customer service at the highest level across all channels. We have the capability to support your brand every step of the way.
In the words of the successful business man and Social Media Marketing guru Gary Vaynerchuk “the smartphone as we know it isn’t going anywhere, so THAT’S where you need to meet your customers”. In a time where digital marketing will provide your biggest ROI, you need to understand how to market effectively. From SEO to Google AdWords and Facebook dark posts, how is one meant to perfect their product and service whilst trying to stay on top of the online marketing world? At ASTIA, this is just another area we can provide relief. Having perfected campaigns across AdWords, Facebook and Instagram to name a few, we can help you generate leads and website traffic via a range of digital marketing channels to suit your goals.