Partner with the call centre Perth business owners trust
Delivering exceptional customer service is not easy. It takes time, resources, commitment and expertise. For many business owners trying to handle customer enquiries takes over from essential business operations required for growth.
At ASTIA we deliver a full end to end acquisition and customer service product suite so you can outsource the heavy lifting and concentrate on innovating and growing your business. Our range of high-quality communications management and service delivery solutions are designed to elevate your brand, expand your reach and build exceptional customer engagement and loyalty.
We understand your brand and business
When you outsource your campaigns and customer engagement services it’s essential your partner understands who you are. Our leadership team have over 40 years of experience across a wide range of sectors and understand exactly what it means to represent a brand. We invest time, resources and energy ensuring our teams are fully trained and equipped to be the face of your brand and deliver exceptional service aligned with your values and vision.
When it comes to telemarketing it’s vital you trust your partner. We work hard to ensure our services reflect a new generation of refined, strategic marketing and service tactics and create a new standard for telemarketing.
We focus on customised and unique communications, scripts and processes to ensure your customers feel valued, heard and seen. Our Omnichannel solutions ensure your customers are receiving tailored communications and services when and where they need it most.
We customise solutions to inspire and achieve
ASTIA stands for Acquisition & Service To Inspire & Achieve - and that is our promise to you. We work tirelessly to tailor our industry-leading acquisition and customer service solutions to execute your business strategies and deliver results.
Our custom solutions can incorporate a range of services including:
- Inbound & Outbound Call Centre: expert telemarketing services to support and amplify your business operations and customer service.
- Omnichannel Customer Engagement: comprehensive customer engagement across channels including social media, email, webchat,email and phone.
- Customer Acquisition: our acquisition campaigns are the backbone of our success and your results
Whether you’re looking to increase revenue, expand your brand awareness or improve your customer relations we can build a complete end-to-end package for you.
We are committed to complete transparency and efficiency
Any investment you make as a business needs to deliver, and we take that responsibility seriously. Our technology infrastructure is state of the art and fully housed in Amazon Web Services which guarantees 99.99% uptime with onshore data services. Delivering you the most efficient, reliable and comprehensive software services available.
Our Quality Assurance application has extensive capabilities and can monitor and report on up to 100% of calls. So you can trust your brand is consistently being represented in the way you want, and any service discrepancies are identified quickly and efficiently for optimised service.
With a live dashboard, we can manage and monitor all outbound and incoming activity to measure efficiency and productivity so your strategy is constantly kept on track and fully accountable.
Ready to partner with our call centre service for Perth?
If you’re ready to elevate your business operations and grow your brand and revenue contact our team to find out what we can do for you. Call us on today on (02) 8379 - 7834 or contact us here and our team will walk you through the process and start you on the road to acquisition and service success
SPEAK WITH AN EXPERT
We would love to discuss how our customer engagement services can drive your profitable revenue growth and improve your business performance.