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The call centre Melbourne businesses turn to for premium results

Telemarketing has come a long way in the past decade and here at ASTIA we pride ourselves on setting the bar for results-driven solutions. We know what it means to deliver exceptional customer service and how important it is for your brand to be represented by high-quality communications and professional staff.

 

We deliver industry-leadingOmniChannel solutions tailored to your business and sales goals. The name ASTIA stands for Acquisition & Service To Inspire and Achieve - and that’s exactly what we do.

We deliver a range of high-quality acquisition, service and multichannel marketing products that can advance your customer engagement, increase your sales and build your brand awareness.

Our call centre services Melbourne’s most innovative and savvy businesses who understand the value of outsourcing time consuming and resource-intensive customer relations and marketing operations.

 

A premium on-shore Customer Engagement Centre

Our Australian owned and operated call centre services businesses right across Australia. We work hard to ensure our employees are happy, highly component and efficient so you know your customers are getting the very best experience.

We understand our service represents your brand, and we invest time and resources into professional development, learning and employee relations with our staff so you get the best results. All of our staff are highly trained and experienced in a range of sectors, and understand exactly what the Australian market expects and needs from customer service.

 

We create custom solutions for your business

We pride ourselves in delivering outstanding results for our clients as an efficient, knowledgeable partner you can rely on. Our services are designed to be customised to support and execute your strategic and growth needs.

We offer a range of industry-leading products including:

  • Customer Acquisition
  • Outbound Calls
  • Inbound Calls
  • Omnichannel customer engagement

With over 40 years of combined business experience, our leadership team are experts in customer acquisition and services. We know how to create a competitive, effective and cost-efficient campaign for your needs.

Whether you need extra support for customer service, want to expand your reach, increase your revenue or launch cross channel communications strategies - we can make it work for you.

 

High-tech software and processes you can rely on

As a service centred business we know that having reliable, high-functioning tools and processes are absolutely essential for success. We are proud to have built a state-of-the-art infrastructure system that sits safely in the Amazon Web Services. This infrastructure set up delivers a 99.99% guaranteed uptime with onshore data services. What does this mean for your business? We can deliver the fastest, most effectiveand accurate service possible for you and your customers.

Our live dashboards help manage and monitor all outbound and inbound productivity and service levels so there is complete transparency on how your service is managed. We can also work to ensure your compliance needs are met, with our Quality Assurance application diligently monitoring up to 100% of calls.

Why ASTIA is the smart centre to partner with

ASTIA is the call centre Melbourne businesses turn to when they are ready for growth. We partner with you to complement your business operations, strengthen your operations and deliver exceptional service to your customers.If you’re looking for a call centre service Melbourne businesses owners swear by, ASTIA is your answer. We are dedicated to accountability, responsibility and excellence and take full ownership over our performance and your results.

With our leadership team you know you’re getting more than a call centre service - you’re getting an astute business partner committed to helping you achieve your goals.

If you’re ready to take your acquisition, campaigns and customer service to the next level talk to our team today on (02) 8379 - 7834 or contact us here..We’ll walk you through the process and find out exactly what we can do to get you the results you’re looking for - and more.

 

SPEAK WITH AN EXPERT

 

We would love to discuss how our customer engagement services can drive your profitable revenue growth and improve your business performance.