The phone's not going anywhere: Why telemarketing (when done right) is still a very powerful business tool
Amidst all the debate about social media, SEO and email marketing as being the most effective means of marketing in today’s digital economy, a tried and true cost-efficient method of direct customer contact often gets overlooked.
Growing the customer base is an integral part of all successful business strategies. While there are many ways that can attract customers through the door, the keys to successful acquisition involve not only attracting them but keeping them for the l
The development of Blockchain technology, improvements in artificial intelligence, smartphone usage skyrocketing - the world is evolving faster than ever. Every year brings new technologies to the call centre industry. Technologies, that often allow